FAQS

We have put together answers to the most popular enquiries we receive.

About The drive academy

We are one of the leading companies providing driving courses and test booking services. Our 2 directors were DVSA instructors before starting up and building the The Drive Academy brand to be operating all over the UK at present.
With a robust network of around 1,300 DVSA approved instructors coupled with our fast track system, our driving courses have helped thousands of learners get behind the wheel. We are extremely proud of what we offer.

We have courses running right across mainland Great Britain and Northern Ireland. All major cities such as London, Manchester, Birmingham, Bristol, Edinburgh, Glasgow, Leeds plus many many more…

Upon booking with us, you will learn with an approved instructor.
When booking online you can see all the test centres we use in the drop down menu before booking a test date.
Feel free to give us a call on 01392 241115 . Our staff can help you and take bookings over the phone as well, while answering questions you may have.

You can get in contact with The Drive Academy by:

Calling us on 01392 241115 

Using our contact form on our website

Emailing us on learn@thedriveacademy.co.uk

Our office is located at The Drive Academy 23 Southernhay Way Exeter EX1 1PR.
You can find all other contact details on our website.

You can get all of our latest updates and chat with our team by visiting our website

https://thedriveacademy.co.uk/

Our Courses

Our driving courses are intense, meaning you do all your driving lessons and your practical test in a relatively short period of time. However if an intense course is not your preference, you are in control of how you use your hours of driving. You can choose and tailor your course to suit your specific needs.

Here at The Drive Academy we have 3 overall types of courses which each have different hours available to learners. The learner choosing the course has to be honest with their own ability. Each of the courses available are described in detail on the courses section of our website.

We do allow lessons to be added to courses at a pro-rata rate. However we ask you to be realistic as to what date you have your practical test booked.

All courses come with the amount of hours driving that is stated on your booking confirmation. They include the same instructor throughout the duration of the course. You will use the same vehicle on your test also. Both your practical test and theory test, if needed are included in the booking price.

On every driving course 2 hours of your course will be reserved for the day of your test. Meaning a 25 hour course would include 23 hours of lessons. Leaving an hour before your test to get familiar near the test centre and an hour for the practical test itself.

Statistics show that practical test pass rates are higher for learners taking intensive driving course rather than simply starting driving lessons with an instructor without a test booked or a planned schedule. As they allow all levels of learners to absorb a lot more material in a shorter space of time.

Yes, absolutely. When booking one of our driving courses. We send you a “learner diary” this has all the dates and times of your lessons. You can book yourself or ask your allocated instructors advice. All driving hours on your course will be before your practical test. You are in control.

Passing can not be guaranteed by any course provider. No course provider can say this as it is not them taking the test! However our current pass rates are between 82% and 97% depending the course.

Yes of course! You can do your course in either a manual or automatic car. Please select the transmission when booking your course.

Yes of course! Our instructors will pick you up and drop you off at a location of your choice.

Our DVSA instructors will be happy to collect you or drop you off within the “catchment area” of the test centre where you will have your practical test. You can discuss this in further detail with ourselves or with your allocated instructor.

Payments and Pricing

The prices of our intense driving courses vary depending mainly on one factor. Which is the amount of hours in the course.

We are here to get you driving having completed your practical test as quickly as possible. High on our priorities is also customer satisfaction.
You would be eligible for a full refund if:
•Failure to book your practical test within 15 working days of you booking.
•Failure to connect you with a driving instructor within a reasonable time for your lessons to be completed.

You are able to book by clicking the BOOK NOW button on our website. Simply choose your driving test centre and the course you want to do. Alternatively you can call us on  01392 241115 and an agent will happily take the booking over the phone and send all confirmations. We only accept payments by credit or debit card.

No unfortunately we do not accept installments at the moment.

Your Practical Test

All practical driving tests take place in the last 2 hours of any course time. You will be given a time, date and the name of the test centre upon booking your course with us. We will always book the test centre which is closer to you. Please note that practical tests can be up to 14 days after the date you have chosen when booking. If this is the case you will always be notified and given the option first.
If you need an accurate date and time of your practical test first please give us a call on 01392 241115 for up to date Information.

The fast track department are working around the clock to get the earliest test dates. We are on stand by for test cancellations. We also swap around students tests already booked who are deemed not to be test ready yet.

Existing Learners

Upon booking your course firstly you will get a booking confirmation. You will then be contacted by your instructor within 5 days and given a “learner diary”. This enables you to then block book all your hours of driving before your practical test

We take all complaints seriously. Before you make an official complaint please call us to try to resolve and rectify the issue. If you are still unsatisfied email us on learn@thedriveacademy.co.uk.  You will receive an immediate response. After this one of our team of specially trained agents will contact you directly within 5 working days.

Let's Start our Driving Lessons now!

We will get you on the road faster than any other driving school in the UK. With our extensive network of approved instructors. We can offer the best rates and have a impressive track record.

Phone Number

01392 241115